Text Message Platform Overview                                                                                      Back to Top

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


Creating an Auto Response                                                                          Back to Top

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Creating a Group                                                                                  Back to Top

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Viewing Opt Ins in a Group                                                                        Back to Top

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


Updating your Profile                                                                               Back to Top

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


Schedule Center                                                                                   Back to Top

*When creating a title for your blast, do not name it the same as a previous blast, always use a different title.

*When scheduling the time for your blast, it will be scheduled based on the time that appears on your main dashboard.  If that time is wrong, update your time zone by going to "My Gateway" -> "Profile".

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


Creating a "Web Widget" for your website Back to Top

To get the code to put on your website, please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Once you receive the code, you will want to watch this instructional video on editing your web widget.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Importing Contacts Back to Top

Importing Contacts


 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

How to send to multiple groups at one time            Back to Top

  1. From the main dashboard of your account, go to Modules and select Campaign Module Messaging.
  2. Click "Create".
  3. Select "Start a blank campaign"
  4. Next, select "SMS" --> Click Next
  5. Disregard the keyword listed at the top, the keyword listed is your user name...do not change that.  This is not who the message is going to, you will choose those contacts at the end of this process.
  6. Type your message in the "Message Body" area.  Keep a close eye on the total characters counter in the bottom left.  If you go past 160 the system will send 2 messages.
  7. Title your message...this is just for your records.  The title will not be seen by your customers.
  8. Disregard the "Response" area.
  9. Click Preview
  10. On the preview screen, select "Choose Contacts"
  11. At this point, put a check mark next to the groups you wish to send this message to.
  12. Scroll to the bottom and click "Send".  The message will be sent immediately.


























































Delete a contact record/phone number from your platform           Back to Top

  1. From the Main Dashboard, go to "Contact Module" and select "Contacts"
  2. In the "Filter" field enter the information you are searching for and click "Search".
  3. The record you were searching from will appear.
  4. Click the box next to the record and click the "Delete Selected Contact(s)" button.

 


































How to manually add/remove a contact from a Group.          Back to Top

1. Go to "Contact Module" -> "Groups"
2. Click on the "pencil" to the right of the group you wish to edit
3. You will see a list of every phone number in your system, but notice that at the top of the page is the name of the "group".  You will notice that
phone numbers that are part of the group will have a "checkmark" in the box next to their number.
4. If you want to remove a number, uncheck that box.
5. If you wish to add a number to the group, then place a check next to the appropriate number.
6. Make sure to click the "Save Changes" button at the bottom of the page.

A couple of tips to make finding a contact easier:
- Click the "number" header to list the numbers in numerical order. 
- Also, at the bottom of the page, in the little white box, put the number "-1" and click the blue "Refresh" link...this will allow you
to see all contact on one page rather than just 30.









































How to send an email to a group.          Back to Top

  • Go to Modules and then Campaign Module Messaging
  • Click on Create
  • Click on "Start a blank campaign"
  • Then click the Email button.  Click Next
  • Leave the box that says "Keyword" just as it is.  This is not who the message is going to, this is your username.  Do not change that.
  • Next, create your email.
  • Choose the Subject of the email
  • Leave the Response area empty.
  • Click Choose Contacts
  • On the next page you choose the contacts (or groups) you wish to have this email sent to.
  • *You will most likely have already created a group and assigned email addresses to a "group".  This is where you would choose the group containing the appropriate email address.
  • Click send and it will be sent out.
  • You can also use the "scheduling module" for sending a scheduled email to a single group.